01800 700 4586 (DINE) en México y 1 866 494 80 05 en EU
We maintain Confidentiality, Security and Respect in all complaints received. All of them are dealt through DINE's Code of Conduct Committee and are followed up through the Audit Committee.
Comprometidos con la transparencia, Grupo KUO y todas sus empresas, solicitamos el cumplimiento y la integración al expediente de todos nuestros nuevos proveedores la Carta ESG (Environmental, Social & Governance) que se presenta a continuación, misma que ratifica que nuestros proveedores de bienes y servicios mantienen las mejores prácticas ambientales, anticorrupción y laborales, misma que tendrá que ser firmada por un representante legal de la compañía en cuestión, adicional a la firma de ratificación de la Carta de Adhesión a nuestro Código de Conducta.
En este sentido, se prohíbe comprar productos o contratar servicios, con proveedores que cuenten con historial negativo dentro de las empresas de Grupo KUO, así como a aquellos proveedores de bienes y servicios que no presenten la carta de adhesión al Código de Conducta y la Carta de Cumplimiento ESG debidamente firmada.
De igual manera, cuando se realizan cambios a algún dato de proveedores, deberá anexarse la carta mencionada.
El Portal de Proveedores incorpora este campo para todos los proveedores nacionales y es un campo mandatorio para proceder con el movimiento, el alta y la permanencia como parte de la Cadena de Valor de Grupo KUO.
We identify ourselves
as people with integrity in three areas:
Refers to full transparency and responsibility in the management of resources.
Implies the commitment to express what we think and believe.
Means respect for ethical standards, bearing in mind the consequences of our actions in fulfilling our role.
The main driver of the market leadership and growing success of Grupo DINE is the commitment of its people; those who over the years have surmounted challenges and obstacles and who have achieved to make a difference and a positive and motivating impact on us, as well as on the company and the country.
The performance of everyone who is a part of DINE is consistent with our values: Integrity, Institutionalism, Leadership, Teamwork, and Innovation. These values lead our behavior and our actions, to achieve the Mission and Vision of KUO. The respect and the responsibility we show to our Shareholders, Partners, Employees, Clients, Suppliers, the local Communities, Government, and work sites, are the elements that allow us to feel proud of the products and services we offer.
Our congruent behavior regarding the Code of Conduct’s guidelines, is the DINE’s employees confidence generating tool, where the leaders are the main integrity and inspiration motor, in the existing different managing and operating processes should promote integrity and inspiration. This Code will be a guide allowing us to better understand what the right behavior is in specific situations. Therefore I encourage you all to read it, understand it and to live up to its guidelines.
Explicit prohibition of bribes and facilitating payments: Section 3.6 of the Code of Conduct (Acceptance of gifts and personal favors), as well as our anti-corruption statement in our section 4.2 of the Code of Conduct.
Public commitment to legality and respect for national and international laws: Section 2.2.1 of the Code of Conduct
Hospitality, gifts and travel expenses: Generally considered part of the category of personal favors. Section 3.6 of the Code of Conduct
Prevention of internal fraud: There is section 4.4 Fraudulent Financial Information, also in Section 5.1 of Obligations within the Code, one of them is our statement that "We comply with the Code of Conduct and observe company policies" and "We ensure that employees receive the necessary training and information about the policies and operating modes to be followed in their respective positions and categories" this through various Corporate policies that are in our Share Point and that are only available by categories To each of the process owners, these policies form our Internal control system, in the final part of our code of conduct, some of the Policies correlated with our Code of Conduct are mentioned and additionally we have technological tools that support us the identification of possible internal fraud. (SAP's own controls, GRC in its Access Control, Process Control and Business Integrity Screaning modules).
Money laundering: Our Code of Conduct in its section 4.7 specifically mentions: Commercial transactions should only be carried out with clients or suppliers whose identity, reputation and activities are verifiable and legitimate. DINE staff must comply with national and international regulations against money laundering and prevention of financing illicit activities.We have an Internal Policy to Prevent and Identify Operations with Resources of Illicit Origin (DINE-AJ-007), mentioned in the final part of our Code of Conduct and published in our internal Share Point and disseminated to the personnel involved (Owners of the Processes).
Donations and / or social contributions: We have an Internal Policy DINE-FIN-046 Policy for the Granting of Donations whose objective is to support Education and Social Welfare mentioned in the final part of our Code of Conduct and published in our internal Share Point and disseminated to the personnel involved (Owners of the Processes).
Commitment of the management team: In our Section 5.2 of Obligations, the Obligations as Directors, Managers and Heads of the DINE are declared, likewise periodically the Directors and Managers of DINE sign their letter of adhesion and compliance with the Code of Conduct.
Conflict of interest: In the Group it is defined as follows:
The conflict of interest arises when our interests or personal conduct compromise, or appear to compromise, the ability to act in defense of the best interests of DINE. We do not use the position we occupy to obtain advantages for our own benefit or that of third parties. We avoid any situation in which our loyalty could be, or appear to be in doubt.
In the Sanctions section 5.3 it mentions that sanctions can be given for:
Committing acts that violate the Code of Conduct.
Request others to violate it.
Deny cooperation in investigations conducted by representatives of DINE.
Retaliate against employees who have reported in good faith the existence of infractions or made a suspicion of their existence.
Use feedback mechanisms to send profanity or double-meaning phrases.
Send messages with political or religious content.
Failure to comply with this Code of Conduct may result from a warning, the reduction or definitive cancellation of incentives, termination of the employment relationship and, where appropriate, civil or criminal penalties in accordance with the corresponding legislation.
